I usually hear weird things being spoken over the PA at Nordstrom. Random phrases that i cannot make out but know for sure are weird. Most recently, the all-too-familiar female voice came on and said, “Trees in the window.” Just like that. Out of nowhere. Not just a matter-of-fact “trees-in-the-window, please move them because they are blocking my view and if they are blocking my view i really wouldn’t have anything to do in this tiny office cos i wouldn’t be able to stare out the window,” but an annoyingly sing-song “TREES in the WINdow.”
Three minutes later, she did it again. No one around me reacted. I shook my mom and demanded why that lady kept saying that, but she just laughed it off and forgot about it, while it consumed me, eating away at my brain. I even looked around, looking for a window that’s got trees in front of it but didn’t see any. I don’t think any of the shoppers even realized what the mystery lady said.
This occurred on Monday afternoon, but it is still bothering me, so i have just emailed Nordstrom customer service about it. Hopefully i will get a reply, and if i do, i will update this post.
This is the reply i got from the store manager:
Thank you for shopping in our store and for taking the time to pass on your observations. I can understand how strange that must have sounded to you and I’m glad that I can clear it up. In order to keep our in-store paging to a minimum we simply say the person’s name over the PA system. In this case, we have a Department Manager named “Trizah Mwenda” who was being paged. On days when I am not in the store we designate a Department Manager to be in charge of the store and I would bet that you were here on a day when Trizah was in charge and receiving numerous pages. I’m so glad that you chose to shop with us and I hope that we will have an opportunity to serve you again soon.